Customer Experience

What Does It Mean To Provide Frictionless Customer Experience For A Company?

You probably heard people talk about delivering “Frictionless customer experience” loads of times but what exactly does it mean?

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Photo by Icons8 Team on Unsplash

4 tips for delivering a frictionless customer experience (FCX):

1. Design an attention-grabbing onboarding program

“First Impression is the Last Impression”

2. Deliver real-time support with modern-day chat support tools

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3. Provide machine-learning powered support to hesitant shoppers

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4. Sending relevant offers via chatbot

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Digital Marketing Executive || Customer Experience Blogger || Growth Marketer || Featured on Smart Insights, Relevance, Tweak Your Biz, The Next Scoop & more…

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