Customer Service

25 Awesome Customer Service Tips That You Must Employ in 2020

Explore the tips to tackle customer service challenges of the new year.

Customer Service Tips

Check out these hot tips to give you an idea:

Customer Service Tips

1. Smile

Smiling is very important when delivering customer service. It acts as the first greeting. Smiles impact the tone of voice, so it can even be heard over the phone!

Customer Support Agent Smile

2. Use technology

Good customer support comes from mixing technology with a human touch. There are a number of tools and software programs available to enhance customer experience.

3. Maintain a positive attitude

There’s no substitute for a positive attitude. Enshrining this within company practice helps avoid conflict. Take Apple for example. A very specific set of employee guidelines detail a firm belief that a positive attitude is integral to good customer service.

4. A great last impression

5. Offer a timely response

Rivals are always waiting to pounce and steal unhappy customers away from you. Keeping a smile on their face is vital, and dealing with complaints and queries efficiently does just that. To give you an idea of what that means, most customers think companies should respond to an email within an hour.

Timely Response

6. Correct customers the right way

The customer is not always right! They’re human. Maybe they have the wrong information. But when it comes to correcting them, the right approach is vital. Be understanding. Say you are happy to help. Remember you are educating them not arguing with them.

7. Apologize for any inconvenience

Apologize For Inconvenience

8. Listen to your customers

Listen to Your Customers

9. Provide incentives and rewards

Loads of businesses provide loyalty cards and memberships to their regulars. These rewards and incentives profoundly impact a customer’s view of your business.

10. Don’t waste time

11. There’s no place for “no”

Customer service agents speak on behalf of the business. When an agent says no, the business is saying no. No is never a legitimate final answer. Situations could start with a “no” or we “don’t know”, but as they unfold, the final answer should always be positive.

12. Act ASAP

We’ve talked about wasting a customer’s time, but what about wasting your own?

  • Freeing up resources to tackle the next issue
  • Not wasting money and resources
  • Not wasting the consumer’s time

13. Solve problems without redirecting users

Only 20% of businesses are able to solve an issue at the first opportunity. That means that 80% of businesses need at least 2 attempts!

14. Train staff to understand and believe in your products

15. Show empathy

Empathy is what will make your customer support team stand out. This understanding forms a strong basis for resolutions all parties are happy with. In a real-time environment, demonstrating empathy needs to be the default approach.

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